Oak Square YMCA | Suffolk County, MA

Hi, our complaint is that the previous workout machines were very good and there were many of them. This machine that you guys have brought now does not work at all. It is not good. It causes a lot of pain to the body. We do not like it. Please change it again. Take the old workout machine. It was very good. We liked those machines very much. We have 15 people from one house coming here. We are trying to leave the membership here. Please, our complaint is that you guys should work and bring the same machines again. We really need a steam room here. We do not like it. You guys have finished the steam room here.

Posted on: April 03, 2025

Now the YMCA has removed the steam sauna. That was one of the reasons I bought the subscription. An important recovery process after a workout and a swimming pool is steam sauna. Older people always use it. You have a cold corridor in winter after the pool. Now people will get sick and freeze more. Your decisions are very terrible for the Clints. Give a comment to those who agree with me. The locker room was closed all summer and you did such a terrible job. We have two chairs instead steam.

Posted on: September 01, 2024

It has been a week without these wipes. It’s flu and cold season - and completely empty. I get they are waiting for an order, but then get separate wipes and use them in the meantime. Unacceptable. Very poorly managed in my opinion.

Posted on: March 02, 2025

I enjoy This YMCA. only problem is the Women's locker room there are only four showers and some people take up to a half hour shower and then do all their personal hygiene that they should be doing at home in the shower & then get dressed in the shower so that you can have to wait a while to get a shower. Maybe they should lower the water temperature so people don’t stay in there as long as they do.

Posted on: June 01, 2025

Today my 5 year old daughter and I were kicked out of the pool. I was not wearing shorts and we wanted her to swim alone, in the kids area or any other designated area. We took a swimming test here and got a green ring, we took the test at the Nashua pool. But the lifeguard Abi did not agree with us and demanded to leave the pool, she yelled at my daughter even after I said that she does not understand English, she tried to grab her with her hands and pull her out by force! It was a terrible experience. The day is ruined, the child is terribly stressed, and she does not want to continue swimming lessons. The pool staff are rude and tactless people, I hope the pool management will take action

Posted on: March 23, 2025

Like all non-profits, the YMCA isn’t perfect. However, today the heat wasn’t working in the lobby and the pool room was having HVAC problems. The girl at the front desk did a phenomenal job. She was kind and professional when everything was going down. Obviously none of this was her fault but she was very sincere and understanding. The locker room smells a bit moldy, but I’ve never really been in one that doesn’t. So no major complaints

Posted on: January 25, 2026

This is a really difficult gym. They have limited time reserved for the gym and they allow adults at the same time as teens on a half court. The adults play pick up basketball, force the girls or younger people out and so there is even less time allowed. The guy at the front desk usually sympathies and offer “weekend times” except, the adults use it too at that time and so you get a membership and can’t use the gym. The don’t care about young women except when they use cardio machines. It’s really geared toward men and young boys, and young girls have zero support and it stinks.

Posted on: February 03, 2026

When you terminate the membership, they ask you to fill out a "feedback" paper where they ask you to basically pay the next month if you cancel the membership within 2 weeks of renewal. I made a stupid mistake by signing but be careful. If these are your values, I’m glad I’m not part of it anymore.

Posted on: February 27, 2026

It’s an okay YMCA. It would be better if they had more stationary bikes on the 3rd floor. They only have 2 and 1 of them has been broken for months with no sign of them fixing it anytime soon.

Posted on: January 15, 2026