Huntsville Gymnastics Center | Madison County, AL
About this class
Reviews
R
Great gymnastics- but an absolutely horrible registration process. I arrived 10 minutes after 9 AM today and was surprised to see the line wrapped around the inside of the building 3x, and then out the door. We waited almost 2.5 hours to register my child. Everyone around me was beyond frustrated, and some mothers had to leave because they had infants or small children that could not handle waiting for that long. I called a friend, who was told she could leave a voice message to enroll since she was out of town, and she said that each time she called it would just hang up and wouldn't allow her to leave a message. I am assuming the voice mailbox was full, and that was only an hour or so after registration opened. I saw a review from earlier today, and the owner said they have tried enrollment software systems before and it came with problems. I feel like the owner needs to consult with other dance studios in the area that have success using online enrollment and registration for multiple branches/locations. Something has to give, because this enrollment process is going to turn people away. It's unacceptable that someone should have to wait in a line for 2.5 hours just to re-register a current student.
Posted on: July 07, 2025
Nathan Blom
The most important aspect—the instruction—has been mostly good. However, their outdated registration processes are so burdensome that’s they are bordering on prohibitive. It’s not the 1980s anymore. Making people spend 2 hours to sign up in person, even if you are just continuing in your current classes, seems intentionally difficult. Why not just allow people to register online like every other youth sport or organization? It is almost as if they are intentionally screening out families that can’t afford to spend an entire Monday morning signing up their children. CORRECTION: I made my initial posting while standing in line. I estimated it would take me 2 hours to get through the line. The owner correctly called me out that the wait wasn’t 2 hours. My wait was 1 hour and 48 minutes (9:17-11:05).
Posted on: July 07, 2025
Jonathan Spurling
Huntsville Gymnastics is awesome. They work well with our daughter. She absolutely loves it and just started competing. She has developed and learned so much from the coaches. We have no complaints they are friendly and communication from them is great. We would recommend anyone wanting to do gymnastics to take their child there.
Posted on: February 18, 2025
Erin Atkins
My daughter has been with HGC for 8 years now, and we cannot say enough about the positive experience we have had there. They are her second family. Her teammates are her best friends, and she prefers being at the gym than just about anywhere else. Her coaches love and encourage her while setting achievable expectations for her. They are focused on not only the sport, but also making sure the kids are safe, healthy, and focused on school. I could talk about it all day. We love it!!
Posted on: April 22, 2024
Kel
When I spoke to the owner about an issue I had, he immediately became defensive and dismissive. He stated that I was the only complaint in x amount of people/years, which apparently justifies not truly hearing my concerns and I know for a fact is not true because I spoke with others who have also had poor experiences. The way the owner conducted himself during our conversation really made me rethink taking my daughter to this business. I am very understanding of mistakes and oversight. However, when oversight happens, taking the time to fully understand the issue and taking responsibility for it, is good business. He also informed me that one of the employees told him that she did follow up with me when in fact, she did not. Whatever she told him did not align with my phone, email, and voicemail records but he did not want to hear any of that. It was clear that he had already heard from the woman at Hampton Cove and had made his mind up about what happened. Therefore, during our call, he was completely non-receptive. I have been on 3 waitlists since October 2022. I was an oversight on the first one, I was not given a proper follow up or given important information on the second one, and the third list is now null and void. I was only bringing my grievances to light in order to find a remedy so that my daughter could start gymnastics with them and to let the owner know what happend so that he had the opportunity to improve any holes in his business process so that what happened to us does not happen to any one else. I was treated like Karen for doing so. Even if I could not have gotten my daughter in despite the issues, had the owner listened to understand, took responsibility for their part of the issue, and just sincerely apologized, I would have been sad but completely satisfied by the way it was handled. If you get in and have zero issues with them, I'm sure this is a wonderful place to be. But, if you are like us and have a not so good experience, you might as well find somewhere else because the owner won't listen to it. Absolutely heartbreaking.
Posted on: March 31, 2025
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